The Top 13 Best Employee Assistance Programs (EAP) for Business 2024

Employee Assistance Programs (EAPs) are increasingly crucial in today's world. They allow businesses to prioritize their most valuable assets—their employees.

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Each year, businesses suffer significant financial losses ranging from $79 billion to $105 billion due to employee mental health issues and substance abuse problems. EAPs provide the solution to prevent such losses. They offer support to employees facing challenges like mental health issues, family problems, and substance abuse. A good EAP can reduce absenteeism, boost morale, decrease turnover, and create a positive work environment.

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Given the impact of the 2019 Covid pandemic and the ongoing unpredictable political and economic climate, EAPs are more vital than ever. Any business that wants to support its employees should invest in and implement an effective EAP. To help you find the best EAP for your needs, we have compiled a list of the top EAPs available today!

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Here are the top13 Employee Assistance Programs that can boost the company’s productivity and keep your employees happy (May 2023 edition):

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• Modern Health
• CoreHealth by Carebook
• Spring Health
• TELUS Health (formerly LifeWorks)
• Ulliance
• Talkspace
• Lyra Health
• Anthem
• Ginger
• BHS
• CuraLinc Healthcare
• Magellan Healthcare
• AllOne Health

1. Modern Health

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Modern Health provides tailored treatment plans comprising digital resources, behavioral coaching, group sessions, and therapy, which are based on each individual's clinically-validated self-assessment.

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Modern Health provides comprehensive mental health support, delivering tailored resources from self-guided digital content to one-on-one coaching and therapy. Catering to preventative care, mild concerns, and severe conditions, they eschew a one-size-fits-all approach, favoring personalized treatments. The platform also hosts live community sessions called Circles, covering vital topics like mindfulness, stress management, and emotional resilience, further enhanced by skill-building workshops, empowering individuals with practical tools for daily life.

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Key features:

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• Mental health and behavioral coaching
• Digital resources and courses to support mental well-being
• Clinical therapy in the case of mental health disorders like depression, anxiety, etc. 
• Specialized coaching 
• Live community sessions led by licensed therapists and coaches
• Skill-building workshops

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Limitations/disadvantages

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• Once you run out of free sessions, it can get quite expensive to pay for the additional ones

Pricing:

• Quotes available depend on the number of sessions the employers fix per employee

2. CoreHealth by Carebook

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CoreHealth is a holistic wellness technology firm offering organizations configurable wellness solutions such as health assessments, incentivized challenges, coaching, and self-help resources, and additionally provides a customizable platform for wellness providers to create their own health management solutions.

CoreHealth offers four distinct employee wellness solutions: 'CoreHealth Your Way' encompasses wellness challenges, health assessments, coach-led and self-directed sessions, learning programs, rewards, a reporting dashboard, and third-party integration; 'CoreHealth Impact' includes all of the 'Your Way' features, excluding coaching; 'CoreHealth Activate' focuses on well-being challenges in areas like sleep, mental health, and nutrition, but lacks data insights; and 'CoreHealth Checkpoint' provides health-risk assessments and data-driven insights on organizational well-being.

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Key features:

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• 1:1 coach-led sessions
• Special focus on sleep, burnout, and stress management
• Health assessment and check on the overall well-being of your organization

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Limitations/disadvantages

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• A minimum plan of $10,000 can be expensive for small businesses and start-ups
• Implementing the framework and customizing the platform can be a bit complex

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Pricing:

• Quotes available on demand

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3. Spring Health

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Spring Health employs its unique, clinically-validated Precision Mental Healthcare technology to deliver personalized care, ranging from self-help exercises and behavioral coaching to therapy, medication, or rehab as per individual needs.

Spring Health's Employee Assistance Program (EAP) leverages advanced technology to offer a spectrum of mental health care, encompassing everything from self-help resources for minor concerns to intensive support like coaching, therapy, and rehabilitation. They also provide essential incident support, available virtually or on-site, whenever your team requires it.

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Key features:

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• Uses data analytics and machine learning to provide personalised help
• Every user gets a care navigator assigned who helps them navigate the platform and assist at every possible step

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Limitations/disadvantages

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• Only available in English
• No option to access it individually

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Pricing:

• Quotes available on demand

4. TELUS Health (formerly LifeWorks)

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TELUS Health is a customized well-being platform designed to enhance physical, mental, and financial wellness, stimulate productivity, and foster employee engagement within the organization.

TELUS Health’s' Employee Assistance Program (EAP) features a comprehensive well-being platform providing round-the-clock counseling and wellness resources for employees and their families. Their diverse interaction modes with licensed professionals, which include video, chat, phone, face-to-face, or group sessions, cater to individual comfort levels. They offer assistance with a variety of concerns, from work-related stress and burnout to relationship difficulties, anxiety, depression, and more, supplemented with on-site support during critical incidents.

While provider-matching may take up to five business days, or 24 hours in urgent situations, Health offers robust support. In addition to mental health assistance, employees can also tap into financial and legal expertise for guidance on budgeting, debt management, legal proceedings, as well as resources for child and elder care among others.

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Key features:

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• Comprehensive Wellness Solution
• Around-the-Clock Therapy Access
• Simplified Absence Reporting

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Limitations/disadvantages

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• Takes up to 5 days to match you with a suitable provider, up to 24 hours in case of emergencies
• Costlier than a traditional EAP, however, offers more features than a traditional EAP

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Pricing:

• Quotes available on demand, billed on a subscription basis

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5. Ulliance

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Ulliance is a holistic program that fosters a culture of complete employee well-being, offering an EAP that empowers individuals to access the mental health support they require.

Ulliance's Life Advisor Resolution EAP Model® stands out as a highly comprehensive EAP, providing employees with unlimited access to a Resource Center portal offering a vast array of self-care resources, workshops, videos, and mental health improvement tips. The EAP also offers flexible counseling and behavioral coaching options via telephone, face-to-face, or video sessions with qualified mental healthcare providers.

In addition, employees can benefit from discounted financial and legal consultations, free HR & management consultations, and substantial savings of up to 60% on various entertainment and travel expenses. Ulliance's EAP ensures unlimited critical incident support for traumatic events such as employee death, accidents, or robbery.

To support employers, a dedicated Account Manager is assigned to facilitate EAP utilization, and comprehensive reports provide valuable data and insights on EAP usage and organizational trends.

It is worth noting that while Ulliance's EAP is designed to deliver long-term ROI, it may not be the most cost-effective solution for short-term needs.

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Key features:

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• Comprehensive EAP Solution: Counseling, Coaching, Resources
• 24/7 Critical Incident Care
• Training and Consultation for HR

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Limitations/disadvantages

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• Cannot be personalized according to individual needs
• Can be expensive for short-term needs, as it revolves around long-term ROI

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Pricing:

• Quotes available on demand

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6. Talkspace

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Talkspace provides a comprehensive range of mental healthcare services, including messaging therapy, live sessions, psychiatry consultations, and medicine management.

Talkspace is an accessible online mental health platform that offers convenient messaging and live therapy sessions, with a diverse network of licensed providers covering various specialties. Alongside affordable payment plans and insurance acceptance, Talkspace provides flexibility to choose services based on budget, availability, and mental health needs. The user-friendly platform grants access to a secure virtual therapy room accessible from any device or Talkspace's mobile app, allowing 24/7 interaction with therapists through chat or audio messages, typically with at least one daily response.

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Key features:

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• Licensed Therapists, Psychiatrists
• 24/7 Messaging Support
• Flexible Subscriptions
• Validated Results: Recovery, Improvement

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Limitations/disadvantages

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• Live Session are only 30 minutes, too short to work through complex issues
• Text sessions may not be suitable for everyone

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Pricing:

• Quotes available on demand

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7. Lyra Health

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Lyra Health's EAP provides employees with a wide range of mental healthcare services, prioritizing evidence-based treatments and personalized care.

Lyra Health provides personalized mental healthcare services, both online and in-person, catering to a wide range of issues. Their offerings include customized care plans, self-care resources, coaching sessions, therapy, and clinically-validated progress assessments. With a focus on individual needs and evidence-based practices, Lyra Health strives to deliver effective and tailored mental health support.

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In addition to its mental healthcare services, Lyra Health goes beyond by offering advanced care coordination, work-life support, and complimentary consultations in areas such as legal, financial, and ID theft. This comprehensive approach ensures that individuals receive holistic care and support across various aspects of their well-being.

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Key features:

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• Evidence-Based Providers, Assessments
• Personalized Mental Healthcare
• Science-Based Treatment Options

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Limitations/disadvantages

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• Not accessible individually in any situation
• Can get expensive after exhaustion of the allotted number of sessions

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Pricing:

• Quotes available on demand by the employer

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8. Anthem

Anthem, a prominent insurance provider in the United States, is recognized for its competitive pricing and vast network of healthcare providers.

Anthem's EAP service offers comprehensive support for various concerns, covering work/life balance, mental and emotional well-being, child, elder, and pet care, critical incidents, legal matters, and financial issues. They provide a wealth of self-help resources, including webinars, podcasts, and articles on topics related to health, wellness, parenting, education, and adoption.

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Employees have access to licensed practitioners and behavioral health coaches for online or in-person sessions, equipped to address substance abuse, grief, anxiety, depression, family and relationship challenges, and stress management.

Anthem's EAP goes beyond mental health support by offering elder and childcare assistance, connecting employees with home health agencies, nursing programs, and childcare resources. Additionally, employees can seek legal and financial consultations with experts as part of their EAP program.

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Key features:

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• Free Counseling Sessions offered to employees and their dependents as part of the EAP
• Cost Savings Advantage

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Limitations/disadvantages

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• No personalization, offering the same solution to everyone

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Pricing:

• Employers pay extra outside their insurance plan, depending on their size and needs. Three plans are available:

• Basic
• Enhanced
• Customized

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9. Ginger

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Ginger provides employees with immediate access to behavioral coaches 24/7, addressing various concerns such as anxiety, stress, and relationships, while video and psychiatry sessions are limited to the United States despite Ginger's availability in all 50 US states and over 50 countries worldwide.

Ginger is an on-demand mental healthcare platform that leverages smartphone technology and data insights to offer immediate support. Through the Ginger app, employees can easily connect with behavioral health coaches, book therapy or psychiatry sessions with licensed practitioners, and access a wide range of self-guided resources. From dealing with anxiety and stress to building healthy relationships, Ginger provides personalized care and assistance to address various challenges individuals may face.

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One of Ginger's notable features is their collaborative approach, where health coaches, therapists, and psychiatrists work together as a team to ensure individuals receive comprehensive and effective care. With over 1.3 billion data points supporting their virtual platform, Ginger's healthcare practitioners can harness these insights to deliver more informed and tailored support to their members. With quick response times and a vast resource library, Ginger empowers individuals to prioritize their mental well-being conveniently and on their terms.

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Key features:

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• Instant connection with behavioral coach, 24/7.
• Free access to diverse self-help resources.

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Limitations/disadvantages

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• No web-based access, users will need a smartphone
• Members outside of the US cannot access video therapy

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Pricing:

• Quotes available on demand

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10. BHS

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BHS offers a comprehensive online employee assistance program, providing counseling, usage analytics, and personalized care through master-level clinicians and dedicated case managers, offering face-to-face, and unlimited phone sessions for employees.

BHS is a renowned company that excels in providing comprehensive assistance, care, and behavioral health services, particularly through their highly regarded employee assistance programs. With a strong commitment to making a significant impact on organizations, their aim is to enhance performance and reduce health insurance costs.

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At the core of their offerings is professional counseling, catering not only to employees but also extending support to their family members. BHS recognizes and addresses a diverse range of problems that individuals may encounter, ensuring that they receive the necessary guidance and support to overcome these challenges.

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Key features:

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• Face-to-face counseling sessions
• Unlimited telephone access (toll-free) for assessments and referral services
• Dedicated account/program manager
• Data analysis
• Strategic advice for managers

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Limitations/disadvantages

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• Traditional EAP with limited flexibility

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Pricing:

• Quotes available on demand

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11. CuraLinc Healthcare

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CuraLinc Healthcare revolutionizes mental health care through an innovative approach that combines technology and personalized advocacy, resulting in programs that effectively engage, empower, and support employees.

CuraLinc Healthcare is a prominent player in the employee-care and behavioral health sector, providing comprehensive solutions for a broad range of personal challenges.

With expertise in addressing issues spanning from addictive behaviors and substance abuse to work-life balance, CuraLinc Healthcare offers an extensive spectrum of support.

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Members enrolled in their programs, including employees and their eligible family/household members, gain access to a diverse range of counseling services through convenient channels such as phone calls, text messaging, live video chats, and more. This ensures flexibility and convenience in receiving the necessary assistance.

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Key features:

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• Access services through various channels.
• Custom strategies for employee engagement.
• Prioritize mental health and substance abuse.
• Results-driven approach with 70% productivity improvement.

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Limitations/disadvantages

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• Can take a long time to find care in emergency situations

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Pricing:

• Quotes available on demand

12. Magellan Healthcare

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The Employee Assistance Program (EAP) offers a comprehensive mix of online tools, on-site services, and resources to support employees in navigating personal challenges encompassing legal matters, financial issues, identity theft, elder care, childcare, and more.

Magellan Healthcare is a leading EAP provider, dedicated to supporting individuals in managing their challenges and promoting healthy lifestyles. With a primary focus on affordable and timely access to care, their goal is to ensure that individuals can receive the assistance they need. Magellan is committed to delivering high-quality care, instilling confidence in employees during critical moments. Their services extend beyond individual employees, offering valuable support to family members and co-workers dealing with substance abuse, emotional difficulties, suicide risk, and other challenges.

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Key features:

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• Coaching, wellness program, and counseling
• All year round, 24/7 availability
• Extended support to family members as well

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Limitations/disadvantages

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• Have a traditional approach, with a limited amount of personalisation

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Pricing:

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• Quotes available on demand

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13. AllOne Health

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Fastest response time along with added features of drug testing and background screening.

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AllOne Health is dedicated to offering mental health assessments to individuals in need, recognizing the significance of providing opportunities for everyone to make a positive impact, even if they aren't counselors or therapists. With a strong emphasis on top-quality employee care, AllOne Health prioritizes a range of care options and acknowledges the importance of offering referral options to employees seeking help. Their app facilitates convenient communication and connection with individuals, and they have established partnerships with numerous organizations to facilitate referrals.

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Key features:

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• Mental health counseling
• Life coaching
• Organizational training and development
• Critical incident response
• Medical advocacy

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Limitations/disadvantages

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• Not accessible by individuals
• Can be expensive for small businesses

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Pricing:

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• Quotes available on demand

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